Client Testimonials
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Bellevue, Washington 98004, US
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"The success of our Partner Support area continues to be due largely to these hard-working resources who all possess that rare “can-do” attitude of innovation and sense of ownership regardless of task complexity put in front of them. I sincerely appreciate these qualities in this team I am fortunate enough to lead and look forward to our continued partnership with WMI."
Program Manager
Microsoft
"All I can say is that everyone included in the project is amazing and extremely helpful. You are aware of the important point all of us are going through to deliver great services to customers and I thank you for the flexibility and help you provide!"
Internal Stakeholder
Randstad, A.E.
"Sheldon has been super helpful with the new process, answers to our questions, and provided solutions/path to resolving a couple of issues we faced with requesting promo codes during the tool transition. It was great to have a professional, knowledgeable person willing to help with kindness especially in circumstances when there are combined people and process changes."
Sr. Program Manager
Microsoft
"I want to highlight some fantastic support Isaac and Martin provided to me, senior leaders and our suppliers on a global escalation.
They were able to quickly provide the detail required and next steps including a call with the supplier to guide them through the process. THANK YOU both! I really appreciate your expertise and professionalism"
Product Manager
Microsoft
"I truly enjoy working with Kathleen, she's a hard worker, meets deadlines, and is fun to work with!"
Program Manager
Microsoft
Our Services
Technology & Digital Services
WMI designs and implements agile, innovative technology solutions, empowering clients to automate processes and gain actionable insights. Our forward-thinking approach drives organizations toward achieving success.
Business Operations & Strategy
Our consulting teams bring clarity to complex and fast-paced environments. We specialize in implementing tailored systems for budget management, program and product launches, strategic planning, and efficiency analysis—helping organizations achieve operational excellence.
Project Management & Staffing
WMI assembles experienced, creative, top-tier project teams that adapt seamlessly to any department, regardless of its size or resources. Clients choose us for our problem-solving expertise and our consistently enjoyable partnership.
Campaign Launch & Go-to-Market (GTM)
We create cutting-edge marketing technology to help organizations collect, analyze, and benefit from market research. Our processes enable effective marketing initiatives, enhancing sales, channels, and campaigns, ensuring clients deliver the right message at the right time.
At WMI, we take pride in delivering technology and operations consulting that drives real impact. Our tailored solutions have helped businesses streamline processes, optimize operations, and unlock new growth opportunities. Explore our case studies to see how we've transformed challenges into success stories—and discover what we can do for your business.
Our Projects
.Net Application Built for Efficiency
WMI developed a .NET application to manage numerous partner requests needing validation and processing. By centralizing data and automating steps in the workflow, the client increased efficiency, reduced manual tasks, and improved communication, resulting in shorter processing time for Customer Investment Funds requests.
User Acceptance Testing
WMI assumed control of User Acceptance Testing (UAT) and Program Management Operations (PMO) for a rapidly growing program, ensuring thorough testing of new features and system updates. By optimizing testing workflows and overseeing daily PMO operations, WMI improved accuracy and timeliness in customer statement and payment deliveries. This structured approach reduced production issues and enhanced operational efficiency.
Global Centralization
WMI centralized a client's process globally, collaborating with stakeholders in 130 countries to define legal and cultural requirements. By standardizing processes and creating Operation Manuals, WMI enhanced compliance and streamlined case management. The team also upgraded the client to a modern CRM platform through agile release and continues managing process improvements for efficiency and stakeholder satisfaction.
Gaming Consulting - Workflow Automation & Integration
WMI deployed a cross-functional team to analyze workflows. Using Microsoft Teams, Power Automate, Project, PowerPoint, Outlook, and Power BI, they created an integrated solution that centralized data and streamlined communication. This automation enabled real-time updates, reduced manual work, and provided a holistic view of operations, improving efficiency and minimizing processing time.
